Links and resources on the UK implementation of the Consumer Rights Directive

The Law

Full text of the EU Directive 2011/83/EU
http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32011L0083&from=EN

Full text of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
http://www.legislation.gov.uk/uksi/2013/3134/made

Implementing Guidance for the of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/266525/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf

Explanatory Memorandum to the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
http://www.legislation.gov.uk/uksi/2013/3134/pdfs/uksiem_20133134_en.pdf

Department for Business, Skills & Innovation – Final Impact Assessment on the Implementation of the Consumer Rights Directive
http://www.legislation.gov.uk/ukia/2013/219/pdfs/ukia_20130219_en.pdf

Full text of the UK Consumer Protection (Amendment) Regulations 2014
http://www.legislation.gov.uk/uksi/2014/870/made

Full text of the The Consumer Rights (Payment Surcharges) Regulations 2012
http://www.legislation.gov.uk/uksi/2012/3110/made

Articles and discussions

What you need to know – blog post about the changes to checkout buttons
http://lexisweb.co.uk/blog/comet/what-you-need-to-know-about-the-new-website-law/

How the Consumer Rights Directive affects customer service phone lines
http://www.fairtelecoms.org.uk/consumer-rights-directive.html

Interesting lessons from Germany, who implemented the Directive early
http://www.osborneclarke.com/connected-insights/publications/consumer-rights-directive-implications-online-businesses/

About the author
Heather Burns is a digital law specialist in Glasgow, Scotland. She researches, writes, publishes, consults, and speaks extensively on internet laws and policies which affect the crafts of web design and development. She has been designing and developing web sites since 1997 and has been a professional web site designer since 2007. She holds a postgraduate certification in internet law and policy from the University of Strathclyde. Learn about hiring Heather to write, speak, or consult.