Links and resources on the UK implementation of the Consumer Rights Directive

The Law

Full text of the EU Directive 2011/83/EU
http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32011L0083&from=EN

Full text of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
http://www.legislation.gov.uk/uksi/2013/3134/made

Implementing Guidance for the of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/266525/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf

Explanatory Memorandum to the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
http://www.legislation.gov.uk/uksi/2013/3134/pdfs/uksiem_20133134_en.pdf

Department for Business, Skills & Innovation – Final Impact Assessment on the Implementation of the Consumer Rights Directive
http://www.legislation.gov.uk/ukia/2013/219/pdfs/ukia_20130219_en.pdf

Full text of the UK Consumer Protection (Amendment) Regulations 2014
http://www.legislation.gov.uk/uksi/2014/870/made

Full text of the The Consumer Rights (Payment Surcharges) Regulations 2012
http://www.legislation.gov.uk/uksi/2012/3110/made

Articles and discussions

What you need to know – blog post about the changes to checkout buttons
http://lexisweb.co.uk/blog/comet/what-you-need-to-know-about-the-new-website-law/

How the Consumer Rights Directive affects customer service phone lines
http://www.fairtelecoms.org.uk/consumer-rights-directive.html

Interesting lessons from Germany, who implemented the Directive early
http://www.osborneclarke.com/connected-insights/publications/consumer-rights-directive-implications-online-businesses/